Sierra Support - Read First

While Sierra Chart has an active support feed, for most problems there’s a good chance someone else has experienced and solved it. ALWAYS use google first and then search specifically within the support boards.

Tips:

• Search like this on Google: Sierra Chart how to change session time [Sierra Chart + tags from question]
  • I use the mouse scroll wheel and click on the first 5 results to open tabs in my browser
• Try at least 2-3 variations of search terms if struggling to find answer

Takeaway: Is what I need on Google or Sierra Support Boards already?

Posting in Support

Support Board

Tips for getting posting in support board:

• Be polite. It’s not hard to be polite
• Before posting, look at the post and trim it down, cut out useless text
• Don’t ask a question that have been answered in other posts that are easy to find
• In some cases on the first post consider uploading a chartbook file or image (ensure as much detail is shown: timeframe, studies, etc)
• Don’t make a new post only saying Thank you, instead, hit the Thank You button

Troubleshoot Common Issues

Sometimes a particular study, chart, or spreadsheet may cause a user-error performance issue. First the user must know if this a chart, setting, data, or a study problem. Since there are too many combinations of possible issues to cover, here are some various techniques not in order to troubleshoot various issues:

• Have a default copy of Sierra Chart, on the latest version. Copy various studies and chartbook files then test them in the fresh installation version